Commercial-Grade Support for Open Source Software
FC provides commercial-grade technical support for open source software offering to enterprises access to numerous proven OSS applications and tools. FC Helps companies:
- Differentiate the specific requirements for meeting minimal levels of quality of service (QoS) for individual open-source projects based on maturity and adopter profile.
- Integrate commercial open-source support strategies into broader enterprise software asset management initiatives.
Many enterprises are reluctant to adopt OSS solutions because they are afraid that the process of evolving an OSS system will require customised technical support that comes with extensive costs. FC addresses the issue of managing changes to OSS by offering reasonably priced developer support which includes expert advice on the configuration and integration and corrective, perfective and evolutive maintenance of OSS.
The OSS support options include the implementation of Service Level Agreements (SLA) to support both development and production environments for a rich selection of OSS packages at various levels.
Compliance with OSS Licenses
An additional service that complements the production and development support is the compliance with OSS licenses. This is an important issue because although OSS can be downloaded freely, its use is governed by the terms of a license which can be complex. Complying with these licenses should be part of the OSS strategy of every enterprise that makes use of OSS. For this purpose, FC provides enterprises with clear and concise reports detailing the license obligations associated with any OSS package and comprising guidelines for achieving full compliance. The purpose of the reports is to provide the information necessary for making decisions about deployments and distribution and for fully comprehending the associated obligations.