Customer Relationship Management
FC can support a number of OSS Customer Relationship Management (CRM) solutions, including:
- Apache OFBiz: A foundation and starting point for reliable, secure and scalable enterprise solutions. It can be used out-of-the-box (OOTB) or customized to suit even the most challenging business needs. With OFBiz in place, organisations can get started right away and then grow your operations as their business grows, without the huge deployment and maintenance costs of traditional enterprise automation systems (By open source enterprise automation we mean: Open Source ERP, Open Source CRM, Open Source E-Business / E-Commerce, Open Source SCM, Open Source MRP, Open Source CMMS/EAM, and so on..
- vTigerCRM: A widely used product with thousands of users in dozens of countries. It has a vibrant community of users driving the product forward, and contributing to it's development. Over a million copies of vtiger CRM have been downloaded. It provides a complete set of CRM capabilities, such as Sales force automation, Customer support & service, Marketing automation, Inventory management, Activity management, Security management, Calendaring, E-mail integration. Installation is very straightforward as all the necessary software is integrated, and a single executable file is made available both for Windows and Linux (RedHat, Debian, SuSe, Fedora, and Mandrake) operating systems.
- SourceTap CRM: A highly flexible Sales Force Automation (SFA) tool that meets both the needs of sales managers and the sales rep. In addition to standard SFA functionality such as lead, account and opportunity management, Sales Management provides a powerful sales management system to improve a sales organization's productivity, allowing management to plan ahead of economic changes in order to effectively manage any market condition. It provides sales reps the capability to develop accurate forecasts, seamlessly share information across sales teams, and configure products and services to meet the unique needs of each customer. Its simple user interface is designed to improve sales rep productivity, yet support best practices across the entire sales organization.
- SugarCRM: It unlocks information trapped in email and on desktops and ensure every employee is on the same page. It allows organisations to work ompany will gain insights across marketing, sales and support so everyone is working toward common goals. It offers companies unrivaled flexibility to design the processes and expose the right information that makes for more successful partners and happier customers. Over 50,000 companies use SugarCRM to manage relationships.